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Institute of Banking Personnel Selection (IBPS), Common Recruitment Process (CRP) for Customer Service Associate (CSA) Recruitment 2027-28 (11663 Vacancies)

Starts 01 Aug, 2026
Last date 21 Aug, 2026

Apply Online Download Admit Card Notification PDF

Short Information

Institute of Banking Personnel Selection (IBPS), has released the notification for Common Recruitment Process (CRP) for Customer Service Associate (CSA) Recruitment 2027-28 (11403 Vacancies). Those who are interested in this Recruitment and fulfill the eligibility can apply Online from 01 August, 2026 From to 21 August, 2026. For the information of eligibility, age limit, selection procedure, syllabus in recruitment, read the notification and then apply.

Important Dates

6
Application Start Date
01 August, 2026
Last Date For Applying Online
28 August, 2026
Last Date For Paying Exam Fees
28 August, 2026
Prelims Exam Date
10-11 October, 2026
Prelims Exam Admit Card
01 October, 2026
Mains Exam Date
27 December, 2026

Application Fee

3
SC / ST / PwBD / ESM / DESM Candidates
175 Rs./-
For All Other Candidates
850 Rs./-
Payment Mode
Online Through Debit Card / Credit Card / Net Banking.

Age Limit & Eligibility

3
Minimum Age
20 Years (As on 01 August, 2026)
Maximum Age
28 Years (As on 01 August, 2026)
Age Relaxation
As Per Rules.

Vacancy Details

11663 posts

Institute of Banking Personnel Selection (IBPS), Common Recruitment Process (CRP) for Customer Service Associate (CSA) Recruitment 2027-28 (11403 Vacancies) - Total Post & Qualification

Post NameTotal PostQualification
Customer Service Associate (CSA) / Clerk11403Any Bachelor’s Degree, Computer Knowledge, Knowledge of Local Language.

Prelims Exam Pattern

Negative Marking : 1/4th

SubjectQuestionsMarksDuration
English303020 Mins
Numerical Ability353520 Mins
Reasoning Ability353520 Mins
Total10010001 Hour

Mains Exam Pattern

Negative Marking : 1/4th

SubjectQuestionsMarksDuration
General / Financial Awareness405020 Mins
General English404035 Mins
Reasoning Ability406035 Mins
Quantitative Aptitude405035 Mins
Total160200125 Mins

How to Apply?

  • Step 1 : Go to the official IBPS website at www.ibps.in and click on the CRP CSA link on the home page.

  • Step 2 : Click on "CLICK HERE TO APPLY ONLINE FOR CRP- Customer Service Associates (CRP-CSA-XVI)" to open the online application form.

  • Step 3 : Select "CLICK HERE FOR NEW REGISTRATION" and enter your basic information to generate a provisional registration number and password.

  • Step 4 : Upload scanned copies of your photograph, signature, left thumb impression, handwritten declaration, and required certificates following the official specifications.

  • Step 5 : Capture and upload a live photograph using a webcam or mobile phone during the registration process.

  • Step 6 : Review all entered details carefully using the "SAVE AND NEXT" feature, as no data changes can be made after final submission.

  • Step 7 : Pay the required application fees/intimation charges online using a Debit Card, Credit Card, Internet Banking, IMPS, Cash Cards/Mobile Wallets, or UPI.

  • Step 8 : Download and print the generated e-receipt and the final online application form for your records.

Selection Process

  • Online Preliminary Examination : Candidates must first clear the objective test covering English Language, Numerical Ability, and Reasoning Ability.

  • Online Main Examination : Shortlisted candidates from the preliminary round must appear for the main objective test covering General/Financial Awareness, General English, Reasoning Ability, and Quantitative Aptitude.

  • Local Language Proficiency Test (LLPT) : Candidates who qualify the Online Main Examination and Provisional Allotment must pass a marks-based, qualifying test in the specified local language of the chosen State/UT (unless exempted by 10th standard or higher mark sheets/certificates).

  • Provisional Allotment : Based on merit-cum-preference, vacancies, and reservation guidelines, candidates who clear the main exam and language test are provisionally allotted to one of the participating banks.

  • Document Verification & Joining : Provisionally allotted candidates must produce original eligibility documents (such as educational certificates, caste/category proofs, and ID verification) at the allotted bank to complete final recruitment.

Age Limit & Eligibility

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